Support

One credit is used per successful vendor contact — meaning Alfred completed the call and spoke with someone (or sent a confirmed email). Calls that go unanswered, ring out, or fail for technical reasons are free and automatically retried.

When you create a request you choose between 1 and 5 vendors. Alfred contacts each one, so a request for 3 vendors uses up to 3 credits if all calls succeed.

Alfred automatically retries once, roughly an hour later. If the vendor still doesn't answer, the credit for that contact is refunded and the contact is marked as unanswered. You'll be notified so you can follow up directly if needed.

Yes. If a vendor asks to speak directly with a person, Alfred can transfer the live call to your phone number. You can add your phone number in Account → Edit profile.

Yes. Alfred automatically switches language to match the vendor if they speak French, German, or Italian. This is detected in real-time during the call.

Go to History → tap the request → Cancel. If a call hasn't started yet, you'll get your credit back. If the call is already in progress, the credit cannot be refunded for that contact.

Yes. Go to Account → Privacy & data → Export my data. You'll receive a JSON download link by email within a few minutes.

Go to Account → Privacy & data → Delete account. You'll receive a confirmation email. Once confirmed, all your data is permanently deleted within 30 days. You can cancel the deletion within that window.

Transcripts are auto-generated from the call audio. In loud environments or with accents, occasional errors can occur. The summary in the notification is usually more reliable than the raw transcript.

Subscription refunds are available within 14 days of a charge if no credits were used in that billing period. Top-up credits are non-refundable once purchased. Contact support@webmates.ch with your order details.

Go to Account → Edit profile. Email changes require verification — use the "Forgot password" flow with your new address and Supabase will send a verification link.

Alfred is currently available as a web app at app.webmates.ch, which works on all iOS devices via Safari. A dedicated iOS app is in development.