Legal

Terms of Service

Last updated: 5 May 2025

These Terms of Service (“Terms”) govern your use of Alfred, an AI concierge service operated by Webmates (“we”, “us”). By creating an account or using the service, you agree to these Terms.

Please read these carefully. Section 8 contains important limitations on our liability.

1. The service

Alfred is an AI-powered assistant that makes telephone calls and sends emails to third-party vendors (restaurants, venues, service providers, etc.) on your behalf. Alfred can make reservations, request quotes, and carry out general enquiries.

Alfred does not guarantee outcomes. We make reasonable efforts to fulfil your requests, but we cannot guarantee that vendors will be available, answer their phone, honour the outcome of a call, or follow through on commitments made during a call. You remain responsible for confirming important arrangements directly with vendors.

2. Eligibility

You must be at least 16 years old to use Alfred. By creating an account you confirm that you meet this requirement. If you use Alfred on behalf of a business, you confirm you have the authority to bind that business to these Terms.

3. Your account

You are responsible for maintaining the security of your login credentials. You must not share your account with others or allow others to use it. You are responsible for all activity that occurs under your account.

You must provide accurate information when creating your account. We may suspend accounts that provide false information.

4. Credits and payments

Alfred operates on a credit system. Credits are consumed when outbound calls or emails are successfully completed on your behalf. Credits are only deducted for successful interactions — unanswered calls and failed attempts are free.

Free plan: 10 credits on signup. No recurring charge.
Standard plan: CHF 9.90/month for 20 credits per month.
Plus plan: CHF 19.90/month for 60 credits per month.
Top-ups: CHF 2.90 for 5 additional credits (Standard and Plus only).

Monthly credits roll over up to the plan’s rollover cap. Unused credits beyond this cap are forfeited at the billing cycle reset.

All prices are in Swiss Francs (CHF) and include applicable taxes. Payments are processed by Stripe. Subscriptions renew automatically unless cancelled before the renewal date.

Refunds: Credits consumed by failed calls or service errors are automatically refunded to your account. Monetary refunds for subscription payments are available within 14 days of the charge if you have not used any credits in that billing period. Top-up credits are non-refundable once used. To request a refund, contact support@webmates.ch.

5. Acceptable use

You agree not to use Alfred to:

  • Make calls or send emails to emergency services (111, 999, 112, 117, 118, etc.)
  • Harass, threaten, or abuse vendors or any third party
  • Make fraudulent bookings or enquiries
  • Impersonate another person or organisation without authorisation
  • Circumvent credit limits or payment systems
  • Use automated tools to create requests in bulk
  • Violate any applicable law or regulation
  • Attempt to extract, reverse engineer, or replicate the AI system

We reserve the right to suspend or terminate accounts that violate these rules without prior notice.

6. Call recording and consent

Alfred’s calls are AI-generated. The vendor (recipient) hears a disclosed AI assistant speaking on your behalf. Alfred does not claim to be a human being when directly and sincerely asked.

Calls may be recorded and transcribed for quality purposes and to provide you with call summaries. By using the service, you consent to such recording. You are responsible for ensuring that the jurisdictions in which your vendors are located permit AI-assisted calls. In some jurisdictions, call recording may require two-party consent. You accept liability for any breach of local recording consent laws.

7. Intellectual property

The Alfred software, branding, and website are owned by Webmates. You may not copy, reproduce, or distribute any part of them without written permission.

Content you create (request descriptions, notes) remains yours. You grant us a licence to use it solely to provide the service.

8. Limitation of liability

To the maximum extent permitted by law, Alfred and Webmates are not liable for:

  • Incorrect, inaccurate, or misunderstood information conveyed during a call
  • A vendor failing to honour a booking or quote made via Alfred
  • Loss of business, revenue, or opportunity arising from use of the service
  • Any indirect, incidental, or consequential loss
  • Service interruptions, downtime, or technical failures

Our total liability to you for any claim arising from use of Alfred is limited to the amount you paid us in the 3 months preceding the claim, or CHF 50 — whichever is greater.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Indemnity

You agree to indemnify Webmates against any claims, losses, or expenses (including legal fees) arising from your use of Alfred in violation of these Terms or any applicable law.

10. Availability and changes

We aim to maintain high availability but do not guarantee the service will be uninterrupted. We may modify or discontinue features with reasonable notice. We will give at least 30 days’ notice before discontinuing the service entirely.

We may update these Terms from time to time. We will notify you by email and display the updated date. Continued use after changes constitutes acceptance.

11. Termination

You may cancel your account at any time via Account → Privacy & data → Delete account. Your data will be permanently deleted within 30 days.

We may suspend or terminate your account if you breach these Terms, if required by law, or if the service is discontinued. On termination, unused paid credits will be refunded pro-rata at our discretion.

12. Governing law

These Terms are governed by the laws of Switzerland. Any disputes shall be resolved in the courts of Switzerland, unless mandatory consumer protection laws in your country of residence require otherwise.

If you are a consumer in the EU, you may also use the EU Online Dispute Resolution platform.

13. Contact

Questions about these Terms? Contact us at support@webmates.ch.