Terms of Use

These Terms of Use form a legal agreement between the person or organisation using the Service and Webmates, as operator of Alfred. By creating an account, signing in, submitting a request, approving a candidate, buying credits, using a mobile app, using support, or otherwise accessing the Service, the User agrees to these Terms, the Privacy Policy, the Cookie Policy, and any additional terms shown at the point of purchase or feature use.

If the User does not agree, the User must not use the Service. If the User uses the Service for an organisation, the User represents that the User is authorised to bind that organisation and that the organisation is responsible for the User's instructions, approvals, payments, and use of the Service.

"Company", "we", "us", and "our" mean Webmates and any successor or affiliated legal operator published for Alfred. "Service" means Alfred, Alfred by Webmates, the public website, web application, mobile application, account area, credit system, support channels, user interfaces, account flows, and related services. "User", "you", and "your" mean the person or organisation using the Service.

"Account" means a user account for the Service. "Request" means a task, instruction, brief, search, quote request, booking request, follow-up, support request, or other instruction submitted through the Service. "Candidate" means a person, business, venue, professional, vendor, supplier, or other possible contact shown to the User for review. "Approved Contact" means a Candidate or manually entered contact that the User has selected or approved for outreach. "Third-Party Recipient" means any person or organisation contacted, or proposed to be contacted, through the Service.

"Credits" means the internal usage allowance used for supported actions. "Monthly Allowance" means subscription credits granted for a billing cycle that reset and do not roll over. "Top-Up Credits" means separate prepaid credits added outside a subscription allowance. "AI Output" means text, scripts, summaries, transcripts, classifications, suggestions, search results, recommendations, or other output produced or assisted by automated systems. "Result Summary" means the concise result returned to the User after a supported action.

The Service is currently presented publicly as Alfred by Webmates. Unless a different statutory operator, registered address, or legal notice address is published, references to the Company mean Webmates. The Company may update the operator details, legal entity name, registered address, or notice contact as the business structure changes, subject to applicable law.

Questions about these Terms, legal notices, account requests, privacy requests, billing questions, and support matters may be sent to support@webmates.ch, unless a separate statutory notice address is published.

Alfred is an AI-assisted concierge for supported calls, emails, quote requests, booking requests, confirmations, follow-ups, and administrative tasks. The Service may help interpret a User's request, search for possible contacts, display Candidates, ask the User to select or approve a contact, contact Approved Contacts, process responses, and return a Result Summary.

Alfred is not a general-purpose emergency service, regulated advice provider, call centre guarantee, booking agency, price-comparison guarantee, legal representative, medical provider, financial adviser, employment screener, debt collector, or public-safety service. The Service is limited by supported geographies, supported number classes, available credits, provider availability, product configuration, compliance controls, and operational review.

The User must be legally capable of entering into these Terms and must use the Service only for lawful, appropriate, and supported purposes. The Company may restrict accounts by age, geography, payment risk, usage pattern, compliance risk, provider availability, or product readiness.

The User may not create duplicate accounts, false accounts, automated accounts, shared accounts used to evade limits, or accounts used to obtain additional welcome credits, bypass usage restrictions, avoid payment controls, test abuse controls, or continue use after suspension.

The Service may support email/password authentication, third-party identity providers, native mobile authentication flows, password reset flows, and other account methods. Account features may differ by sign-in method. A User who signs in with an identity provider may not have a password-based account unless a supported linking or password-setup flow exists.

The User is responsible for securing devices, sessions, email accounts, identity-provider accounts, recovery channels, passwords, and authentication factors. The Company may revoke sessions, require re-authentication, restrict account changes, disable suspicious activity, or request additional verification where security, fraud, payment, or abuse risks are detected.

The User is responsible for the legality, accuracy, completeness, and suitability of all instructions, task descriptions, budgets, dates, names, numbers, emails, addresses, locations, preferences, references, prior communications, account details, scripts, and special instructions submitted to the Service.

Alfred may misunderstand incomplete, contradictory, ambiguous, outdated, unlawful, unrealistic, or unsafe instructions. The Company may decline, delay, limit, re-route, request clarification, or refuse a Request where instructions appear unsupported, abusive, unlawful, unusually costly, risky, misleading, or inconsistent with these Terms.

For discovery workflows, Alfred searches or suggests Candidates before outreach. The User must review the Candidate name, location, category, contact details, confidence indicators, displayed estimate, and task context before selecting or approving a Candidate. Outreach does not authorise Alfred to contact arbitrary third parties outside the approved workflow.

The User must not approve a Candidate if the Candidate appears to be the wrong person, wrong country, wrong business, wrong category, unsafe recipient, unlawful recipient, or otherwise unsuitable. Where the selected Candidate appears inconsistent with the original category or task, the Service may adapt the context, request confirmation, or block the workflow.

The User must have a lawful and appropriate reason for asking Alfred to contact a Third-Party Recipient. The User must not use the Service to contact a person or organisation in a way that violates law, contract, platform rules, consumer-protection rules, telecom rules, marketing rules, privacy rights, workplace rules, harassment rules, professional rules, or a recipient's stated preference not to be contacted.

The User remains responsible for the substance of the request, the decision to approve a recipient, and any commitments the User asks Alfred to communicate. The Company may refuse contact where the intended outreach appears deceptive, coercive, unlawful, abusive, sensitive, regulated, unsupported, or likely to cause harm.

If the User asks Alfred to share the User's name, email address, phone number, booking preferences, account reference, appointment details, budget, address, or other personal information with an Approved Contact, the User confirms that the disclosure is lawful, appropriate, and necessary for the Request.

Alfred may withhold optional contact details unless the User permits sharing or the selected workflow reasonably requires it. The Company may also limit or redact sensitive details where required for security, privacy, operational, or compliance reasons.

Alfred may call, email, or otherwise contact Approved Contacts on the User's behalf for supported tasks. Follow-ups occur only where requested, approved, configured, or part of a supported workflow. The Service may prepare scripts, ask questions, confirm details, collect answers, classify outcomes, and produce Result Summaries.

The User must not instruct Alfred to mislead recipients, conceal material facts, impersonate a person deceptively, make false claims, pressure recipients, bypass recipient policies, or send content that the User could not lawfully send directly. Result Summaries are provided for convenience and must be reviewed before important reliance.

AI Output may be inaccurate, incomplete, delayed, mistranscribed, mistranslated, misclassified, outdated, or unsuitable. AI systems may omit context, misunderstand speech, choose poor wording, fail to detect nuance, infer incorrectly, or produce a summary that differs from the recipient's intended meaning.

The User must review important Result Summaries, especially where money, travel, deadlines, employment, immigration, housing, insurance, healthcare, safety, legal, tax, contractual, or time-sensitive matters are involved. The Company does not guarantee AI accuracy, language accuracy, vendor cooperation, quote accuracy, booking success, or outcome quality.

Third-Party Recipients may not answer, may refuse to speak with AI-assisted systems, may provide incorrect information, may change prices or availability, may decline the request, may apply their own terms, may fail to call back, or may act inconsistently with their statements. The Service may also be affected by network conditions, provider limits, language issues, routing issues, or operational review.

The Company does not guarantee any booking, quote, callback, price, appointment, cancellation, reimbursement from a third party, availability, answer, response, delivery, reservation, vendor cooperation, legal compliance by a recipient, or other outcome.

The Service must not be used for emergencies, urgent safety matters, crisis communications, medical emergencies, police or fire matters, rescue, domestic violence response, self-harm support, child protection emergencies, or any situation where delay, failure, or misunderstanding could create serious harm.

If a matter is urgent, safety-critical, medical, legal, or emergency-related, the User must contact the appropriate emergency service, qualified professional, authority, or responsible organisation directly.

Alfred is not a legal, medical, financial, tax, insurance, immigration, employment, debt-collection, mental-health, public-safety, or regulated advice service. The User must not ask Alfred to provide regulated advice, make regulated decisions, negotiate legal rights without review, submit legally binding notices without verification, or act as a professional adviser.

The Service may help with ordinary administrative communications, but the User remains responsible for obtaining qualified professional advice where needed and for reviewing any communication before relying on it.

The User may not use the Service for harassment, threats, fraud, scams, phishing, spam, unlawful surveillance, stalking, impersonation, deceptive marketing, illegal goods or services, exploitative content, coercive communications, political persuasion, hate or abuse, infringement, evasion of provider rules, unauthorised data collection, or any activity that violates applicable law or third-party rights.

The User may not use the Service to test limits abusively, enumerate accounts, scrape data, reverse engineer systems, overload services, interfere with security controls, manipulate credits, bypass candidate approval, contact restricted numbers, or cause the Company or providers to violate law, contract, or policy.

Alfred v1 may call ordinary landline, fixed-line, supported fixed-VoIP, ordinary mobile, normal personal, and normal business numbers. Emergency, premium-rate, shared-cost, TV voting, competition, paid participation, pager, special-service, toll-fraud, unusually expensive, unsupported, unclassified, suspicious, lookup-failure, and restricted numbers are blocked.

Blocked or unsupported numbers are not called and use 0 credits. The User cannot override premium, emergency, shared-cost, special-service, unclassified, lookup-failure, or high-risk blocks in v1. Internal diagnostics may record why a number was blocked for support, security, compliance, and audit purposes.

Credits are a usage allowance for supported actions and are not money, stored value, electronic money, a bank balance, or a transferable asset. Monthly subscription plans provide a Monthly Allowance that resets each billing cycle and does not roll over. Top-Up Credits are separate prepaid credits for additional usage under their applicable policy.

The Service may display a total balance, bucket breakdown, next reset date, route estimate, action estimate, and prior credit transactions. The Company may correct ledger errors, reverse credits granted because of fraud or chargeback, withhold suspicious grants, and maintain immutable transaction records for billing, security, and audit purposes.

Email outreach uses 25 credits. Follow-up email uses 50 credits. Supported ordinary landline/local calls use 50 credits per started minute. Supported ordinary mobile/standard calls use 100 credits per started minute. Calls are rounded up by started minute, up to 10 minutes, so a completed 1 minute 20 second call is billed as 2 started minutes.

No-answer, busy, failed, cancelled, blocked, or unsupported final call outcomes use 0 credits under the current policy. Alfred shows the estimate before the User approves who it contacts. Public pricing does not disclose provider costs, AI costs, routing subgroups, internal margins, or operational provider details.

The Company may use internal maximum holds, balance checks, route checks, fraud checks, dispatch checks, or other controls before work starts. These controls are operational safeguards and do not create any right to money back. The final credit use is determined by the applicable pricing table, the action performed, the final outcome, and the recorded pricing version for the contact or request.

Historical contacts may settle under the pricing version that applied when they were created. New pricing versions may be introduced prospectively. The Company may preserve legacy settlement paths for auditability, backwards compatibility, and accurate historical accounting.

Subscriptions, top-ups, and app-store purchases may be processed by payment processors or app-store providers. Prices may exclude taxes unless stated otherwise. The User is responsible for taxes, bank fees, card fees, currency conversion, app-store charges, and payment-method charges imposed by third parties.

Subscription renewals reset the Monthly Allowance according to the applicable plan and billing cycle; they do not stack unused monthly credits. Cancellation stops future allowance grants but does not automatically remove Top-Up Credits or legacy credits unless required by law, abuse controls, payment reversal, or the applicable policy.

Where the User accesses the Service through a mobile app or purchases through an app-store mechanism, Apple or another app-store provider's rules, purchase process, refund and purchase-issue process, subscription management, device requirements, and external purchase restrictions may apply. Refunds and purchase issues for app-store purchases may be handled by Apple or the relevant app-store provider under that provider's rules and processes.

Production app-store credit grants may depend on server-side verification, transaction signing, app-store notifications, fraud controls, and product configuration. The Company may disable or limit app-store purchase functionality until verification and operational controls are complete.

The User may cancel a subscription through the supported account, payment, or app-store mechanism. Access to the paid plan or allowance may continue until the end of the billing period unless the payment provider, app-store provider, law, or abuse controls require a different result.

Failed payments, disputed payments, chargebacks, suspicious payment methods, duplicate grants, abusive payment claims, or payment fraud may lead to withheld credits, reversed credits, account limits, suspension, collection activity, or termination. The Company may preserve records needed to investigate and defend payment disputes.

Except where required by mandatory applicable law or expressly approved by the Company in connection with a confirmed billing error, duplicate charge, fraud, or technical failure, payments, credits, top-ups, monthly allowances, used credits, expired monthly allowances, free credits, promotional credits, referral credits, goodwill credits, trial credits, and admin credits are non-refundable and have no cash value. Monthly allowances reset at the end of each billing cycle and do not roll over. Top-up credits are prepaid usage credits and are not a deposit, bank account, stored-value account, or cash-equivalent balance.

For web purchases, the Company may correct confirmed duplicate charges, technical errors, fraud, or billing mistakes. The Company does not provide discretionary refunds for used credits, consumed services, expired monthly allowances, change of mind, unused monthly allowance at the end of a billing cycle, or ordinary non-use. For app-store purchases, refunds and purchase issues may be handled by Apple or the relevant app-store provider under that provider's rules and processes.

The Company may apply fair-use limits, route limits, country limits, spending limits, velocity limits, support limits, review queues, manual checks, automated checks, anti-fraud controls, rate limits, and other abuse controls. These controls may vary by account, geography, request type, payment risk, provider status, or product maturity.

The Company may block requests, withhold dispatch, require more information, delay tasks, disable features, or restrict accounts where activity appears unusual, unsafe, unlawful, abusive, unsupported, high-risk, or inconsistent with these Terms.

The Company may suspend, limit, refuse, or terminate access where necessary for security, fraud prevention, non-payment, chargebacks, legal compliance, provider requirements, harmful use, operational risk, account takeover risk, misuse, or violation of these Terms.

The User may stop using the Service at any time and may request account deletion through supported controls. Suspension or termination does not remove obligations that accrued before termination and does not require deletion of records that the Company must or may retain for legal, billing, tax, security, audit, fraud prevention, dispute, or enforcement purposes.

The Service may change over time. Features, languages, platforms, destinations, purchase options, support workflows, mobile functionality, candidate review flows, email reply loops, provider integrations, analytics, and administrative tools may be added, changed, paused, or removed.

Public web account creation may be available while specific features remain staged, limited, or subject to additional testing. The Company may change pricing, plan names, credit amounts, route policies, product limits, or operational rules prospectively, subject to applicable law and any specific commitments shown at the time of purchase.

The Service relies on third-party service categories including hosting infrastructure, database and authentication services, payment processing, telecommunications and AI voice services, email delivery, mapping and location services, monitoring and security services, support tooling, app-store services, and optional analytics or advertising providers if enabled.

Third-party providers may have their own terms, privacy practices, availability, routing, moderation, delivery limits, pricing, compliance requirements, and outages. The Company is not responsible for third-party acts, omissions, outages, delays, restrictions, or policy changes beyond its reasonable control.

The User retains rights the User holds in instructions, task content, contacts, notes, files, and other content submitted to the Service. The User grants the Company a worldwide, non-exclusive, royalty-free licence to host, process, transmit, transform, summarise, display, store, secure, support, and otherwise use that content as necessary to provide, maintain, protect, improve, and enforce the Service and as described in the Privacy Policy.

The User represents that the User has the rights and permissions needed to submit the content and to authorise the Company to process and disclose it as necessary for approved workflows.

The Service, websites, apps, interfaces, code, product design, workflows, copy, trade dress, names, marks, logos, documentation, and related materials are owned by or licensed to the Company. The User receives a limited, revocable, non-exclusive, non-transferable right to use the Service according to these Terms.

The User may not copy, frame, resell, sublicense, reverse engineer, scrape, crawl, benchmark abusively, extract models, bypass limits, remove notices, or misuse the Service except as permitted by applicable law.

If the User provides ideas, suggestions, bug reports, feature requests, comments, or other feedback, the Company may use that feedback without restriction or compensation. This does not transfer ownership of the User's private task content or personal data beyond what these Terms and the Privacy Policy permit.

The Service may provide account export and deletion controls. Deletion may not be immediate for all records, and some records may be retained where needed for billing, tax, accounting, audit logs, security, fraud prevention, support, dispute handling, legal obligations, enforcement, backups, or legitimate operational reasons.

Export and deletion requests are handled according to the Privacy Policy and applicable law. The Company may verify the User's identity before acting on account, export, deletion, billing, or privacy requests.

The Privacy Policy explains how the Company collects, uses, shares, secures, and retains personal data. It is incorporated into these Terms by reference. The User should review the Privacy Policy before using the Service, submitting personal data, approving recipient outreach, or purchasing credits.

Although the Company applies organisational, technical, and contractual safeguards, no method of transmission, processing, authentication, communication, or storage can be warranted as absolutely secure. The User is responsible for securing devices, accounts, browsers, email accounts, identity-provider accounts, and any exported data.

The Company may investigate security events, preserve relevant records, notify affected users or authorities where required, rotate credentials, suspend features, restrict accounts, or take other protective steps.

To the maximum extent permitted by law, the Service and all AI Output, Result Summaries, suggestions, candidate results, scripts, communications, support, credits, and related materials are provided on an "as is" and "as available" basis. The Company disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, accuracy, reliability, completeness, security, and error-free operation.

The Company does not warrant that the Service will meet the User's requirements, that any recipient will answer or cooperate, that any quote or booking will be obtained, that language handling will be perfect, that all errors will be corrected, or that the Service will be available in every location or for every contact.

To the maximum extent permitted by law, the Company and its owners, directors, officers, employees, contractors, suppliers, processors, licensors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-opportunity, lost-data, business-interruption, reputational, third-party, or reliance damages.

The Company is not liable for third-party recipient conduct, provider outages, failed calls, missed opportunities, wrong numbers approved by the User, inaccurate recipient statements, changes in price or availability, payment-provider actions, app-store actions, unsupported routes, account compromise caused by the User's security failure, or decisions made from AI Output without appropriate review.

The User agrees to indemnify and hold harmless the Company and its owners, directors, officers, employees, contractors, suppliers, processors, licensors, and affiliates from claims, losses, liabilities, damages, penalties, costs, and expenses, including reasonable legal fees, arising from the User's instructions, approved outreach, contact-sharing choices, content, misuse of the Service, violation of these Terms, violation of law, payment abuse, or infringement of third-party rights.

Nothing in these Terms limits any non-waivable consumer rights that apply under mandatory law. Where mandatory law applies, these Terms operate only to the maximum extent permitted.

The Company may assign, transfer, or delegate these Terms, accounts, rights, obligations, or Service operations in connection with a merger, acquisition, financing, reorganisation, sale of assets, change of control, corporate restructuring, or transfer to a successor operator, subject to applicable law. The User may not assign these Terms without the Company's consent unless mandatory law provides otherwise.

The Company may update these Terms as the product, pricing, providers, legal requirements, risk controls, app-store requirements, or business structure changes. Material updates will be communicated where required. Continued use after an update means the User accepts the revised Terms unless applicable law requires a different mechanism.

Subject to mandatory consumer rights and conflict-of-law rules that may apply where the User lives, the intended governing law is Swiss law and the intended venue is Geneva, Switzerland. This governing-law and venue position remains subject to counsel review and does not override mandatory consumer protections that cannot be waived.

For questions about these Terms, account access, billing, credit settlement, support, legal notices, or privacy requests, contact support@webmates.ch unless a different legal notice address is published.